Smart Strategies to manage patient with dental anxiety -stencildent
HOW TO HANDLE PATIENT TANTRUM? MAGIC WORDS : CALM APPROACH RESPECT UNDERSTAND APOLOGISE RESPOND Calm yourself Approach the patient Maintain eye contact Respect the patient Understand the event that triggered the anger Positive body language Apologise for the event that disgruntled the patient Respond with very short relevant reason End the conversation with a positive note. Now ,let us implement this in real time situation Imagine now you are wearing PPE suit and suddenly you hear ranting sound from the next patient appointed ,now you cant of course stop the treatment abruptly,yet have to handle the patient tantrum what will you do in this situation ? I will calm myself down ,request assistance to try cooling the patient .Meanwhile ,I will use skill set and experience to provide effective treatment to the patient on chair in a short duration.After doffing PPE suit will head towards the gruntled patient ,w...